Refund Policy

Last updated: 16 September 2026 · Wat-U-Need, a 24/7 I.T. company · Saint Lucia · amounts in XCD

This policy explains when you are entitled to a refund on WUN and how refunds are issued. It forms part of our Terms of Service.

How refunds are issued

Wallet payments: eligible refunds are returned automatically to your WUN wallet, usually within minutes.
Cash payments: handled directly with the driver, courier, or provider at the time of service; disputes are resolved through Support.
Wallet balances hold no interest and are usable only within WUN.

By service

Service	When you get a refund
Rides	Full refund if you cancel before a driver is assigned. After assignment, a cancellation fee may apply to cover the driver's time. Full refund if the driver cancels or never arrives.
Delivery (food & parcel)	Full refund before the courier collects the order. If an order is undeliverable through no fault of yours, the item cost is refunded; delivery fees may be retained where the courier completed their part.
KFC / food orders	If an order is wrong, missing items, or not delivered, contact Support — verified issues are refunded to your wallet (prepaid) or adjusted (cash).
Home & professional services	Full refund if you cancel before the provider accepts or is en route. Provider-specific cancellation terms and quotes apply once work is scheduled; see the provider's listing.

Refund eligibility is assessed against trip/order records. Fraudulent or repeated bad-faith refund requests may lead to account review under the Terms of Service.

How to request a refund

Open Support in the app (category: Refund), or report the problem from the specific order/ride. Include the order or ride reference. We aim to review requests within 2 business days.