Courier Partner Agreement

This Courier Partner Agreement ("Agreement") is between you ("Courier", "you") and WUN ("Wat-U-Need"), operated by 24/7 I.T. of Saint Lucia ("WUN", "we", "us"). It governs your use of the WUN platform to accept and fulfil food, parcel, and marketplace deliveries. It is in addition to the WUN Terms of Service and Privacy Policy.

1. Independent contractor

• You are an independent contractor. This Agreement does not create an employment, agency, partnership, or joint-venture relationship with WUN.
• You decide when and how long to log in and which deliveries to accept. There is no minimum number of deliveries and no set hours.
• You are responsible for your own taxes, national insurance, licences, and any business registrations.
• WUN provides a technology platform that connects you with delivery requests; WUN does not itself deliver goods and is not your employer.

2. Requirements to deliver on WUN

You must have, and keep current, and provide evidence on request of:

• the legal right to work and operate as a delivery provider in the territory, and proof of identity and age (18+);
• if you deliver by motor vehicle or motorcycle: a valid driver's licence, current vehicle registration, a roadworthy vehicle with valid inspection, and motor insurance valid for the use — including delivery/commercial use where required;
• if you deliver by bicycle or on foot: appropriate safety equipment and fitness for the deliveries you accept;
• for food deliveries: clean, insulated carrying equipment and compliance with basic food-hygiene and handling requirements, including any local permit where required;
• any permits or authorisations required by the relevant authority.

You must notify us promptly if any licence, insurance, or authorisation lapses or is revoked, and stop accepting deliveries until it is restored. We may verify your documents and run checks, including a background check, before and during your time on the Platform.

3. Standards of conduct

• Travel safely and lawfully; never operate under the influence of alcohol or drugs.
• Handle food and goods carefully and hygienically, keep them at safe temperature where relevant, and do not open, tamper with, or consume any item.
• Deliver to the correct recipient and location, follow delivery and hand-off instructions (including contactless and age-verification steps), and obtain confirmation where required.
• Treat customers, merchants, and the public with courtesy and respect; do not discriminate or harass.
• Do not carry prohibited or illegal items, solicit payment outside the app, or manipulate locations, fees, or the ratings system.

4. Age-restricted and sensitive items

For age-restricted deliveries (such as alcohol), you must verify the recipient is of legal age and holds valid identification, and must refuse hand-off if age or identity cannot be confirmed or the recipient appears intoxicated. Follow the in-app prompts for these deliveries.

5. Ratings, quality, and deactivation

• Customers and merchants rate deliveries, and we monitor lateness, cancellations, damage and missing-item reports, and compliance.
• We may warn, suspend, or permanently deactivate your access where your rating falls below a stated threshold, where there are serious or repeated complaints, or where there is a safety, fraud, tampering, or documentation issue.
• Serious matters may lead to immediate suspension pending review. Where fair, we will give the reason and an opportunity to respond or appeal.

6. Earnings and commission

• You earn the delivery fee for each completed delivery, based on factors such as distance, time, and effort, plus tips where customers choose to give them.
• WUN charges a service commission — a percentage of, or a fee applied to, the delivery earnings — for use of the Platform. The current rate is shown in the courier app and may be updated on reasonable notice.
• Government taxes and applicable transaction fees may be deducted or added as required.
• We collect on your behalf and remit your earnings, net of commission and any adjustments, to your nominated account on our normal payout schedule. Refunds for your fault (for example, undelivered or damaged items), chargebacks, and amounts collected in error may be deducted.
• You are responsible for declaring and paying any taxes on your earnings.

7. Insurance and liability

• You are responsible for appropriate insurance for your mode of delivery, including motor and, where relevant, goods-in-transit cover, and for any excess or uninsured loss.
• You are responsible for the safe handling and delivery of goods and for your conduct during deliveries.
• To the fullest extent permitted by law, WUN is not liable for injury, loss, or damage arising from your delivery activity, and you will indemnify WUN against claims arising from your acts, omissions, breach of this Agreement, or breach of law.
• Nothing in this Agreement limits liability that cannot be limited by law.

8. Data and devices

You need a compatible smartphone and mobile data. While online and during deliveries, we collect precise foreground and background location as described in the Privacy Policy, to offer jobs, navigate, share live tracking with customers and merchants, calculate fees, and support safety. You must keep customer and merchant information confidential and use it only to complete deliveries.

9. Term, suspension, and termination

This Agreement continues until ended by either party. You may stop using the Platform at any time. We may suspend or end your access for breach, safety or legal risk, or where required by law. Sections on earnings reconciliation, liability, indemnity, and confidentiality survive termination.

10. Changes

We may update this Agreement, including commission rates and requirements, on reasonable notice through the courier app or by email. Continuing to accept deliveries after changes take effect means you accept them.

11. Governing law and disputes

This Agreement is governed by the laws of Saint Lucia. The parties will attempt to resolve disputes in good faith and, failing that, through mediation in Saint Lucia, with the courts of Saint Lucia otherwise having exclusive jurisdiction.

12. Contact